Terms & Conditions
UPDATED ON JANUARY 1, 2017
PAYMENT POLICY. A 50% non-refundable deposit (via PayPal or Square) is required to lock the renter's shoot date. Any remaining balance will be due on the date of the shoot. RedLab Studios accepts Cash, Debit Cards, Credit Cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay and Android Pay as forms of payment. Any transactions (except CASH) will be charged an additional 3.5% transaction fee. RedLab Studios does NOT accept checks of any form or any other forms of payment not listed above.
50% NON-REFUNDABLE DEPOSIT. RedLab Studios now requires a 50% non-refundable deposit to lock a renter's desired shoot date. An invoice will be emailed by RedLab Studios, and the deposit will need to be paid via Square or PayPal. An additional 3.5% transaction fee will be added to the invoice. Any remaining balance will need to be paid off on the renter's shoot date.
A 2-hour soft hold will be applied the moment this invoice is emailed to the renter. Failure to pay the invoice within the 2-hour soft hold, releases the soft hold without warning.
Renter may only reschedule one-time, without penalty, if prior notification via email or phone call is made at least 48-hours or more prior to the originally scheduled booking. If notice of cancellation or rescheduling is attempted less than 48-hours prior to the start of the renter's booking, the renter will automatically forfeit the entire deposit as well as the one-time opportunity of rescheduling.
RESERVATION OF STUDIO. Reserved Dates are defined as rental date(s) requested by the Renter and confirmed by the Studio. Reserved Dates are only guaranteed when a "Booking Confirmation" is emailed to the Renter.
CANCELLATION / RESCHEDULING POLICY. Renter may only reschedule one-time, without penalty, if prior notification via email or phone call is made at least 48-hours or more prior to the originally scheduled booking. If notice of cancellation or rescheduling is attempted less than 48-hours prior to the start of the renter's booking, the renter will automatically forfeit the entire deposit as well as the one-time opportunity of rescheduling.
LENGTH OF USE. It is the Renter's responsibility to arrive at the studio no earlier than the scheduled start time and must depart the studio no later than the scheduled end time to avoid additional fees. Hourly rentals are 60 minutes. It is the responsibility of the Renter to clean up the studio after use. Studio clean-up must be completed before the end of the rental period, not after. If the space is left in an unsatisfactory condition, Studio reserves the right at its discretion, to bill Renter $60 per hour for any cleaning or repair work deemed necessary, including the cost of materials, to return the space and support areas to satisfactory condition. Overtime will be calculated in increments of 15 minutes beyond the contracted end-time of the rental period when Renter is either still using or cleaning up the studio space. Overtime fees will be assessed per Studio’s rate sheet of respective package.
CAPACITY. The maximum studio capacity of twelve (12) total persons is allowed based on the studio’s listed rate options. Capacity includes the Renter and members of the Renter’s party (e.g.: model, makeup artist, stylist, production crew, assistant, friends, family members). A fee of $5 per hour per person over the capacity will be charged. No exceptions. The maximum capacity of the studio is 20 people.
Renter understands that if RedLab Studios observes dangerous or negligent practices or activities that are being engaged in by the Renter and/or the Renter's party, RedLab Studios reserves the right to stop the shoot and require Renter and Renter’s party to leave immediately – HOWEVER, Studio assumes NO RESPONSIBILITY to act in such cases. Renter agrees to hold RedLab Studios, its agents, representatives, and anyone acting on behalf of RedLab Studios completely harmless from any action, legal or otherwise, that results from Renter’s conduct. Renter is solely responsible for verifying that all persons employed or accompanied by Renter during Renter’s rental period with RedLab Studios are of legal age for the activities they are to be engaged in. RedLab Studios has no responsibility to determine or verify the age of participants in the Renter’s activities but reserves the right to end those activities if it becomes aware that legal age violations are ongoing. Renter agrees that at least one (1) RedLab Studios representative will be present in the studio at all times, while Renter is using it.
RedLab Studios is not responsible for any personal items left behind in the studio by the Renter or Renter’s party. If items are left without notice, it will be disposed of at the end of the Renter’s booking.
Lastly, NO SMOKING, NO ALCOHOL or NO DRUGS ALLOWED in the entire studio or around studio premises, including the parking lot.
INDEMNIFICATION. Renter agrees to indemnify and hold harmless RedLab Studios and its partners from any and all claims, suits, losses, expenses, damages and liabilities, including Workers Compensation claims, legal fees and costs, resulting directly or indirectly from a cause of occurrence in, upon, at or from the use of RedLab Studios and equipment herein, including but not limited to such damage or injury which may be caused by the negligence of any party named in the rental agreement, or any party associated with Renter’s activity. This provision shall apply to Claims of every sort and nature, whether based on tort, strict liability, personal injury, property damage, contract, defamation, privacy rights, publicity rights, copyrights, or otherwise. Renter assumes all risks, and (his/her/its) obligations under this provision shall survive the performance, termination, or cancellation of this Agreement.
EQUIPMENT. RedLab Studios agrees to provide agreed upon equipment in good working order, but makes no special guarantees as to said equipment’s functionality or suitability to Renter’s purposes. RedLab Studios is not liable for acts out of its control that affect the shoot, such as power outages, weather or emergencies and sound interruptions. The Renter understands that, should bulbs burn out during the use of the rental equipment, a replacement fee will apply. Furthermore, Renter is responsible for any equipment used (owned by RedLab Studios) and must pay full retail cost of any damage to the equipment.
ARBITRATION. If the parties are unable to resolve any controversy or claim arising under this Agreement, they agree to submit the dispute or claim to binding arbitration subject to the commercial arbitration rules of the American Arbitration Association. This arbitration will take place in Los Angeles County. The parties further agree that any such controversy or claim shall be submitted to one arbitrator selected from the panels of arbitrators of the American Arbitration Association, that they will faithfully observe this agreement and the Rules, and that they will abide by and perform any award rendered by the arbitrator and that a judgment of the court having jurisdiction may be entered on the award.
MISCELLANY. This Agreement incorporates the entire understanding and agreement between the Renter and RedLab Studios. Any modifications of this Agreement must be in writing and signed by both parties. Any waiver of a breach or default hereunder shall not be deemed a waiver of a subsequent breach or default of either the same provision or any other provision of this Agreement. The laws of the State of California shall govern this Agreement.